dsobet Privacy Policy

What We Collect on dsobet

We collect information you provide directly when you register your account on dsobet. This includes your full name, phone number, email address, and date of birth. We collect this information to verify your identity before your first withdrawal and to communicate with you about account updates, security alerts, or service changes.

We also collect technical information: your device type (Android or iOS), your browser or app version, your IP address, and the pages or features you access on dsobet. This helps us identify bugs, optimise performance, and detect security threats. Users from Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta all access dsobet through the same infrastructure; we use this technical data to ensure stable service across regions.

We collect engagement data when you use our games. This includes your sportsbook activity (fixtures viewed, market selections), your live-dealer game sessions, your slot-game activity, and your esports market interactions. We use this data to provide you with personalised recommendations and to understand which features of dsobet our users find most valuable.

How We Use Your Information

We at dsobet use your information to provide you with our services. Your name, phone, and email are used for account verification before withdrawal. Your transaction data helps us process deposits and withdrawals correctly and detect fraudulent activity. Your technical information helps us optimise dsobet for your device and diagnose connection issues.

We may use your email to send you important notifications — account security alerts, withdrawal confirmations, policy changes, or service updates. You cannot opt out of these transactional emails as they protect your account. We may also send you optional promotional emails about new game launches, tournament schedules (Liga 1, Piala Indonesia), or payment method updates; you can unsubscribe from these at any time by clicking the link in the email.

Our customer support team uses your account information to respond to your inquiries. If you contact our English-language support team with a question about your dsobet account, deposits, withdrawals, or game mechanics, we access your account details to help resolve your issue.

Third-Party Processors and Data Sharing

We share your information with third parties only where necessary to deliver our service. We work with payment processors for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment to settle deposits and withdrawals. We provide these processors with your name, account number, and transaction amounts; they do not have access to your dsobet password or personal preferences.

We may share your data with regulatory authorities if required by law. For example, if law enforcement requests information about a specific user, we comply with legal requests where valid court orders are presented. We do not voluntarily share user information with government bodies beyond what the law requires.

We work with cloud hosting providers to maintain our platform. Our servers may be located outside Indonesia; your data is encrypted during transfer and storage. Our infrastructure partners agree to maintain confidentiality and security equivalent to our own practices.

Your Rights and Data Access

You have the right to request access to the personal information we hold about you on dsobet. Contact our support team with this request, and we provide a copy of your data within five working days. You have the right to request correction if information is inaccurate — for example, if your registered name is misspelled, we correct it immediately.

You can request deletion of your personal information where not prohibited by law. We delete your account and associated data if you request closure. However, we retain transaction records and account history where required by tax law or fraud-prevention regulations — typically three to seven years depending on jurisdiction.

If you wish to export your data, we provide it in a standard format. This allows you to move your account history to another platform if you choose. We fulfil data-export requests within ten working days.

Account data request

Contact support with your request; we provide your information within five working days.

Data correction

If your registered details are incorrect, we update them immediately upon your request.

Account deletion

We delete your account and data where law permits; tax records may be retained.

Data export

We provide your data in standard format within ten working days.

Cookies and Tracking Technology

We at dsobet use cookies to improve your experience. Session cookies keep you logged in while you use our platform; they expire when you close your browser. Persistent cookies remember your preferences — such as your language choice or which game categories you view most often — across future visits.

We use analytics cookies to understand how users interact with dsobet. This data shows us which features are most popular, where users encounter technical issues, and how to optimise our platform. These cookies do not identify you personally; they track behaviour patterns across all our users.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling certain cookies may affect your dsobet experience — for example, you may need to re-enter your login credentials more frequently.

Security Practices

We protect your information using encryption and secure access controls. All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Your password is hashed — we never store it in readable form. Only authorised dsobet staff can access your account data, and we limit this access to what is necessary to support you.

We conduct regular security audits and respond to potential threats. If we detect suspicious activity on your dsobet account, we notify you immediately and may require re-verification before processing withdrawals. Major holidays — Idul Fitri, Idul Adha, Imlek, Nyepi — do not reduce our security monitoring.

Contact Us About Your Privacy

If you have questions about this privacy policy, how we handle your data, or how to exercise your rights, contact our English-language support team through your dsobet account page. We respond to privacy inquiries within five working days. For urgent security concerns, mark your message as high priority.

This privacy policy may be updated at any time. We notify users of material changes by email or in-app notice. Continued use of dsobet after an update constitutes acceptance of the revised policy. If you do not accept a change, you may close your account and request withdrawal of your balance at any time.